Frequently Asked Questions by Owners

FAQs

Q: Why do I need a professional to manage my property?

As a property owner who has been managing your properties yourself, you have dedicated countless hours in the upkeep of your property. From finding qualified tenants to dealing with maintenance issues, managing your investment properties can be quite demanding. If you are ready to reclaim some of your free time, pass the reins to us and rest assured knowing your property is in good hands.

Q: How do you find qualified tenants?

First, we create detailed and attractive rental listing ads that draw viewers in. We post these to a number of websites so as not to miss out on any potential tenants. We run thorough background checks to make sure only the most qualified tenants move into your property. Our effective marketing and leasing strategies result in fewer vacancies and lower tenant turnover rates.

Q: Where do you advertise rental property?

We post to: Zillow, Trulia, Hotpads and many more websites.

Q: How do you screen applicants?

Our detailed and extensive screening reports draw an applicant’s credit, eviction and criminal history. We dig further by interviewing potential tenants and checking previous landlord references. We also verify their employment, income, and financial history.

Q: How do you collect rent?

Tenants always have the option to mail in their rent, but we use advanced property management software that also allows tenants to pay their rent (and application fees) online. Electronic payments drastically reduce the rental payment turnaround time, which means you can collect your funds quicker.

Q: How do I receive financial statements and reports?

Owner statements are available online in your personal Owner Portal, which you have access to 24/7. The statements are easy to read and provide you with an overview of your property’s cash-related transactions. Additional reports are available upon request.

Q: How do I receive monthly rent payments?

We can send you your check by mail or use electronic payments (ACH) to deposit monthly rent directly into your bank account.

Q: How do I access my Owner Portal?

Q: Do I have to request and receive a new email every time I want to go into the Owner Portal?

Yes, the system is set up to use emailed links to access the Owner Portal. Please enter your email address and then go to your email program and click the link in the notification email any time you wish to access the Owner Portal.

Q: I entered my email address and clicked Send Access Email, but haven’t received my email. What do I do?

Check to ensure you are using the correct email address. It must be same one you have on file with your property management company.
Check your spam or junk folder to ensure it was not incorrectly filed by your email program.

Q: How do you maintain my property?

We provide routine property inspections on a regular basis, and take measures to assure your property is always in tiptop shape. Our maintenance team is available 24/7 to respond to tenant maintenance issues, so you don’t have to worry about being bothered with these issues.